Shop Policies

Handmade Items - What Can You Expect?

As with all handmade items, they are almost never perfect. Air bubbles, uneven bases and colour differences may occur due to it being handcrafted individually. I try to make all my products look as much like the picture published as possible.

If you are uncomfortable with imperfections with any product, please read my review page to be convinced otherwise! Be rest assured that I work very hard and make all my products with care and love.

Please also do a patch test if you know you have sensitive skin. A lot of my products contain skin-safe fragrance oil.

Returns and Exchanges

Please refrain from purchasing handmade items if you expect every piece to look the same and to be without flaw.

Due to the nature of handmade products that are meant to be used on the body and skin, even if unopened, I do not accept any returns or exchanges but please reach out to me if you have any issues with your order via the contact sheet or Instagram DMs.

Refunds

Refunds are issued on a case-by-case basis. Refunds will not be issued for -

  • Lost mail if the customer has chosen 'standard delivery' upon checkout as it is already stated that the parcel is untracked
  • Customers who enter the wrong address upon checkout. Please triple check your shipping addresses! 
  • Customers who end up not liking the product due to personal reasons unrelated to the transaction (eg workmanship (handmade items are not perfect), scent, colour, etc)
  • Customers who misuse the product in a way that it is not designed to be, resulting in a non-functional purchase
  • Customers who have simply changed their minds

Shipping fees will not be refunded under any circumstance after the shipping label has been paid for and created. 

Damages and/or Wrong Products

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can have a closer look at the issue and solve the problem. 

Misusing Discount and/or Promo Codes

From time to time, I will offer email subscribers, Instagram followers, Twitter followers, Ko-Fi supporters and even normal shop visitors some promo codes. Anyone misusing these codes (for example, giving a Ko-Fi exclusive code to someone not subscribed to my Ko-Fi, or reusing a discount code multiple times with different email addresses) will be banned from the store and any future orders made by them will be cancelled and refunded.

Please be kind to small business owners - we are doing our best! 

Cancellations

I will usually work on an order within hours of it being placed, so I would appreciate if cancellations were made as soon as possible after the purchase. If cancellations are made any later than that and I have already purchased a shipping label, I would require the buyer to refund me the costs for the shipping as shipping labels are non-refundable on SingPost.