Shipping & Taxes
Processing Time -
3 to 7 working days (unless otherwise stated) from date of purchase. If there are any prominent delays, I will be in touch.
Please allow for extra shipping time because of COVID-19. International shipping may take 2 to 5 weeks to reach you from the day of dispatch. All customers will receive a dispatch email when I have posted your orders.
Standard Delivery VS Registered Delivery -
Please click this link for updates on SingPost's delivery status to your country BEFORE making your purchase. Because of COVID-19, some countries have suspended shipping.
There will be 2 options for you to choose from at checkout.
Standard Delivery = No tracking, more wallet-friendly option. I will not be responsible for any lost mail and there will be no refunds since there is no proof the package didn't arrive.
Local Singaporean orders above 500g will be shipped via EasyParcel (Doorstep Delivery) because of the size of the soaps (they cannot fit into an ordinary post box). Parcels below 500g can be shipped via Normal Mail or EasyParcel.
Please drop me a message if the item hasn't reached you within 2 months of dispatch date.
Registered Delivery = Tracked doorstep delivery (depending on the country), HIGHLY RECOMMENDED. Compensation for missing registered mail will be made by the post office.
From personal experience, certain postal services (USPS, Australia Post and Russian Post for example) hardly scan their parcels. Please be patient if your parcel hasn't been scanned like you expected.
Registered Delivery can be tracked via this link.
International Shipping/Customs Fees -
I am not responsible for any potential customs fees on international packages.
UK and EU orders (as of June 2021) may be charged VAT upon delivery of your package.
When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country, so please provide your mobile number upon checkout.