Mini Shop Policies
Returns and Exchanges
Due to the nature of handmade products that are meant to be used on the body and skin, even if unopened, I do not accept any returns or exchanges but please reach out to me if you have any issues with your order via the contact sheet or email.
Refunds are issued on a case-by-case basis. Refunds will not be issued for -
- Lost mail if the customer has chosen 'standard delivery' upon checkout as it is already stated that the parcel is untracked
- Customers who enter the wrong address upon checkout. Please triple check your shipping addresses!
- Customers who end up not liking the product due to personal reasons unrelated to the transaction (eg workmanship, scent, colour)
- Customers who misuse the product in a way that it is not designed to be, resulting in a non-functional purchase
- Customers who have simply changed their minds
Damages and/or Wrong Products
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can have a closer look at the issue and solve the problem.