Frequently Asked Questions

Shipping Questions

Do you ship worldwide? 

Yes I do! Please click this link to check if there are any postal restrictions to your country.

Where do you ship from? 

I ship from Singapore, a country in South-East Asia. 

What is the difference between Standard and Registered Delivery? 

Standard Delivery is a cheaper, untracked option for international postage. Registered Delivery is a slightly more expensive tracked mailing option where you can see where your parcel is after it has been dispatched. Please note, no refunds will be made for lost standard delivery. From experience, standard delivery also takes longer to reach you. 

How about VAT and tax payments? 

I am not responsible for any potential customs fees on international packages. UK and EU orders (as of June 2021) may be charged VAT upon delivery of your package. 

How will my order arrive? 

All orders are shipped in kraft or carton boxes wrapped in weatherproof polymailers. Smaller items like accessories or mini soaps may be shipped in a bubble mailer, but this is not a frequent form of packaging we use. 

Product Questions

What is a B Grade item? 

B Grade items are usable products with a slight flaw, be it in colour, weight or shape - they just look a little different from the published listing photo. All B Grade items are 100% safe to use! 

Do your soaps contain lye? I heard handmade soaps do! 

Lye (also known as Sodium Hydroxide or Potassium Hydroxide) is the material that is used in making all soaps. Solid soaps use Lye from Sodium Hydroxide. I use a crystal soap base - once the soap is produced, all the lye is used up during the saponification reaction and so there is none left in the final product.

Are your products suitable for sensitive skin?

Snuggly Duck Crafts products have not been assessed specifically for sensitive skin. Despite that, we have had many good reviews from customers who have sensitive skin or eczema. If you are worried about whether a product can work for you, do try a smaller sized item. 

Are your products vegan?

All soaps and candles are vegan and cruelty free, and do not contain animal by-products. Lotion bars are made with organic beeswax - which some may or may not consider vegan as harvesting organic beeswax does not harm the bees.

What's the expiry date for soaps like? 

All soaps can be kept for up to 2 years wrapped. In fact, glycerin soaps don't actually 'expire' or go rancid, but their scents and colours can fade over time. I would highly recommend keeping the soaps for not longer than 2 years. 

Can you make me a custom product? 

Sure! Just head over to my Ko-Fi page to check commissions available. 

    Stock Enquiries

    The item I want is 'sold out'. What do I do? 

    Don't fret! Almost all products on my store will be restocked within a few days unless they are about to be discontinued. Check back in a few days! 

    Do you do wholesale orders?

    As I am only 1 person making products for Snuggly Duck Crafts, there is only so much I can do in a short time. Wholesale orders are open but quantities may vary depending on the item and time given. Do drop me an email or Instagram DM to chat about your needs! 

    Miscellaneous Questions

    Can I pay via PayPal?

    At the moment, PayPal checkout is disabled on my store due to past fraudulent orders and customers scamming me. If you want to purchase something and can only pay via PayPal, please drop me a message and we can work something out. 

    What is your Ko-Fi page all about? 

    My Ko-Fi page has a few functions - it is a site for you to give one-off donations to Snuggly Duck Crafts, a mini 'shop' where you can buy all my Animal Crossing soaps, a place to purchase custom commissioned soaps and candles, and last but most importantly, it is my where my Soap Club lives! 

    My soap club is basically a soap subscription box. Join any tier that offers physical goodies and you will receive a unique soap at your doorstep every month, alongside some more goodies as described in each tier. The longer you're a member for, the more often I will throw in some freebies as a huge thank you. 

    Join the soap club by clicking this link. You can cancel at any time!

    Can I collab with you? 

    If you're a fellow artist looking to collab on a product or idea, please drop me an email at hello@snugglyduckcrafts.com and we can discuss! 

    Can I get free items for you in exchange for social media content? 

    From time to time, I will reach out to influencers and content creators in the small business/gaming/Animal Crossing community to send them new products in exchange for some social media exposure - this includes platforms like Twitter, Twitch, Tik Tok, YouTube, Instagram, Facebook, etc.

    Do keep an eye out for my IG stories to see if I'm currently on the hunt! 

    Can I get some soap making/candle making advice from you? 

    Definitely! I'm no gatekeeper, and I love to help new crafters out. Do note that I have no experience working with cold and hot process soaps, only glycerin melt and pour soaps, lotion bars, wax melts and candles, thus I would not be able to answer any questions related to hot/cold process soap making procedures. 

    Drop me a DM on Instagram and I'll see how I can help you out!